Last updated: October 17, 2026
This policy explains when ModelsLab refunds subscription payments, how to ask for a refund and how to cancel. If anything here is unclear, email support@modelslab.com before you buy.
1. Monthly and yearly plans: 100% refund minus usage, within 14 days
You can ask for a refund of any charge for a monthly or yearly subscription plan, such as Basic, Standard or Open Source Unlimited, within 14 days of that charge. This applies to your first payment and to every renewal payment.
We refund 100% of that charge minus the cost of the usage you consumed in the billing period that the charge paid for. We count that usage at the per-request prices we use to meter your plan. We deduct usage because we pay GPU and third-party providers for each generation you run.
After 14 days, the charge is final and we do not refund it, even if you did not use the plan during that billing period. For example, if your plan renewed on March 1, you can ask for a refund of that renewal until March 15.
2. How to ask for a refund
Email support@modelslab.com from the email address on your account, or write to us in the live chat on our website. Tell us which charge you want refunded. We send the refund to the payment method you paid with. Your bank can take 5 to 10 business days to show it.
If you have a problem with a charge, please contact us before you open a dispute with your bank. We can usually fix it faster.
3. Automatic renewal and cancellation
Subscriptions renew automatically at the end of each billing period (monthly, quarterly or yearly) and charge your saved payment method until the subscription is cancelled.
You can ask to cancel at any time on the Subscription page of your dashboard or by email to support@modelslab.com. On some plans, the Subscription page cancels at once and stops all future renewals. On other plans, it sends your request to our team, and renewals stop when our team confirms the cancellation by email. If you subscribed through Google Play, cancel in Google Play.
Cancelling does not refund a past charge by itself: to get money back, ask for a refund within the 14-day window in section 1.
4. What we do not refund
- Usage you have already consumed, such as generations, API calls and LLM tokens.
- Any charge that is more than 14 days old.
- Wallet balance. Money you add to your wallet, and wallet credits used for premium third-party models, are non-refundable.
- Charges paid with a discount code or coupon. The regular yearly price is not a discount.
5. Plan changes
You can upgrade or downgrade your plan at any time. Any charge for a plan change follows the 14-day rule in section 1.
6. Enterprise and dedicated server plans
Section 1 does not apply to Enterprise and dedicated server plans. For these plans, you can get a refund of up to 80% of your payment if you ask within 24 hours of the payment. After 24 hours, we do not give refunds. We do not give refunds for the Trial Enterprise plan.
7. Other terms
- Prices do not include taxes, levies or duties. You are responsible for them.
- Prices do not include internet, phone or data charges, or currency-exchange fees from your bank or payment provider.
- We can refuse or cancel a new or renewing subscription. If we do, we refund the unused days of the current billing period on a pro-rata basis, minus a cancellation fee of $4.99. We do not give this refund when we close an account for fraud or for a breach of our Terms.
- We can suspend or close your account if we suspect fraudulent activity in connection with our services.
- We can change or stop any of our services at any time.
This policy applies to all ModelsLab subscription plans. If another page, ad or message conflicts with this policy, this policy applies.